At W4 Paws, we understand that plans can change - and we always aim to be fair and flexible.

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• Cancellations made with at least 24 hours’ notice will not be charged, and any pre-paid sessions can be rescheduled or refunded in full.

• Cancellations made with less than 24 hours’ notice will be charged in full, as that time has been reserved specifically for your booking.

• In the rare event that W4 Paws needs to cancel a walk or visit (for example, due to illness or extreme weather), you’ll receive a full refund or the option to reschedule - whichever you prefer.

• Refunds are processed via your original payment method within 5 business days.
   

This policy helps ensure fairness for all clients and allows us to plan our schedule and provide the best possible care for every dog.
 

Last updated: October 2025